Returns & Exchanges

At Kala Health, we stand behind the quality of our products and offer a 30-day satisfaction guarantee to ensure you are completely happy with your purchase. If you are not satisfied for any reason, you may return your items for a full refund or exchange within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team via email or our online portal with your order number and the reason for your return to receive a Return Authorization (RA) number.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all seals are intact for unopened products, and include a copy of your packing slip or the RA number.

• 3.
  Ship to Kala Health

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5 to 7 business days.